Business Etiquette

Course Overview

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?

• You spilled soup all over yourself at an important business event?

• You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business

Etiquette workshop will help your participants look and sound their best no matter what the situation.

Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Understanding Etiquette

• Etiquette Defined

• The Importance of Business Etiquette

Module Three: Networking for Success

• Creating an Effective Introduction

• Making a Great First Impression

• Minimizing Nervousness

• Using Business Cards Effectively

• Remembering Names

Module Four: The Meet and Greet

• The Three-Step Process

• The Four Levels of Conversation

Module Five: The Dining in Style

• Understanding Your Place Setting

• Using Your Napkin

• Eating Your Meal

• Sticky Situations and Possible Solutions

Module Six: Eating Out

• Ordering in a Restaurant

• About Alcoholic Beverages

• Paying the Bill

• Tipping

Module Seven: Business Email Etiquette

• Addressing Your Message

• Grammar and Acronyms

• Top 5 Technology Tips

Module Eight: Telephone Etiquette

• Developing an Appropriate Greeting

• Dealing with Voicemail

• Cell phone Do’s and Don’ts

Module Nine: The Written Letter

• Thank You Notes

• Formal Letters

• Informal Letters

Module Ten: Dressing for Success

• The Meaning of Colors

• Interpreting Common Dress Codes

• Deciding What to Wear

Module Eleven: International Etiquette

• General Rules

• Important Points

• Preparation Tips

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

This course is available as a part of the Complete Training Library or can be purchased on its own for only $699. More details on this course can be viewed here: https://corporatetrainingmaterials.com/course/Business_Etiquett